Terms & conditions

Privacy Policy

General Terms and conditions
The terms and conditions outlined here govern the relationship between skincarebalms.com, operated by Storeshop Ltd., and its customers. By using the website and placing orders, customers agree to adhere to these Terms and Conditions.
The Goods on the Website can be purchased for personal use or as gifts only. Reselling any products purchased on the Website through various channels is strictly prohibited and constitutes a violation of these Terms and Conditions.
Customers can access, save, or print the terms and conditions available on the website at any time. The website reserves the right to modify these terms without prior notice, and any changes will take effect immediately upon publication. By continuing to use the site, customers acknowledge their acceptance of the latest Terms and Conditions.
Before completing their purchase, customers are required to carefully review and agree to the Terms and Conditions as well as the Privacy policy during the checkout process. By accepting these agreements, customers confirm their acknowledgment of the rules of the Website.

Delivery
Orders can be delivered to all EU countries with varying delivery times based on the destination. For Spain, you can expect your order to arrive within 2 to 6 business days. For the rest of Europe, delivery times range from 3 to 8 business days. Delivery is free of charge for all our customers. Once the order has been dispatched, you will receive an email containing your unique tracking number, allowing you to monitor your shipment’s progress until it reaches your doorstep.

Returns
Customers have the right to return their orders within 14 days, including weekends and holidays, for any reason. To ensure a successful return, all items must be unopened, unused, undamaged, and in their original packaging with seals intact. If the returned goods do not meet these conditions, the Website reserves the right to refuse a return or to process only a partial refund at its discretion. To initiate a return, customers should send an email to the Website detailing their return request. Returns can only be dispatched after receiving a response from the Website. Return shipping costs will be the responsibility of the customer, except in cases where goods were damaged during transit or found to be faulty.

Returns of damaged in transit or faulty goods.
When customer receives damaged or faulty goods, the Website is committed to providing a full refund upon receipt of the returned items, as specified in paragraph 3.
To initiate the return process, customers must send an email to the Website, including clear photographs of the damaged packaging, specifically showing the exterior, the affected side, and the damaged goods or their original packaging. When the faulty items are received, photographs of faulty goods and the package. It is essential that all damage is clearly visible in the submitted images.
Once the return is processed, the Website will cover the return shipping costs. The refund will be issued within three business days of receiving the returned items, ensuring that customers can quickly resolve any issues related to their order.

Currency and prices
All prices listed on the Website are in euros and include a Value Added Tax (VAT) of 21%. This ensures that the total cost you see is what you will pay, with no hidden fees or additional charges at checkout.

Invoices
After completing purchase, customers can expect to receive the invoice directly in your email. This seamless process ensures that you have a record of your transaction for your personal records or any future reference. The invoice will detail the items purchased, the total amount charged, and any applicable taxes or fees, providing customers with a clear understanding of the purchase. When email does not appear shortly after the transaction, customers are sure to also look in the spam or junk folder.

Transaction verification
When placing an order, it is important to understand that all transactions are subject to verification and acceptance prior to shipping. The Website requires that all billing information submitted is both truthful and accurate. Any discrepancies or false information may be considered a breach of these Terms and could lead to the cancellation of your order. To ensure a secure transaction, Website may request additional information to verify customer identity and confirm the accuracy of the billing details. This process helps the Website safeguard against fraud and ensures that the order can be processed smoothly and efficiently, maintaining a high standard of service for all customers.

Cancelation by the customer
The order can be canceled by the customer for any reason, including Change of mind, before the order dispatch. After dispatch, the order can not be canceled, but can be returned within 14 days according to these Terms and conditions.

Cancelation by the Website
At any time, we reserve the right to cancel an order for various reasons, including but not limited to quantity limitations and inaccuracies in product descriptions. In the event that an order is canceled after payment has been processed, we will issue a refund to customers original payment method. Customers will be promptly informed whether their order has been fully or partially canceled. Additionally, if further information is required to proceed with the order, we will reach out to ensure a smooth communication process.

Customer rights
Customers have the right to information. The Website is obliged to provide clear and comprehensive details about their products or services, including accurate pricing, shipping costs, and estimated delivery times. Additionally, Customers have the right to cancel their orders within 14 days of receiving the goods, allowing them to return items for any reason and receive a full refund.
Customers can use the promotional codes or any promotional offers they see on the Website. The promotional offer can not be used after the purchase has been made and the price difference is not refundable. All the promotional offers are displayed on the first page of the Website, the Home page. The customers have to check the promotions before Checkout.

Pictures and texts
The website strives to present the colors and images of the products as accurately as possible on our website. However, it's important to note that the way these colors display on customers device can differ due to various factors, including screen settings and resolutions. As a result, the actual product colors may not perfectly match what customers see online. The Website encourages the customers to consider these variations when making the purchase decisions. When Customers have any questions about a specific product, they have to ask the Website by email before purchasing.

Personal information
All personal information of the customer, that is given to the Website, is regulated by the privacy policy. This policy outlines how we collect, use, and protect customer information, ensuring that all data remains confidential and only used for purposes the customer have agreed upon.